Trust, respect and responsibility are the foundation of quality care in the relationship between a patient and their doctor.
When parents consent to enter into this relationship, they will be consenting to your provider’s formal policy requiring polite and respectful engagement with them and the staff of Prosper Paediatrics and other providers in practice associated with us.
Your provider’s policies are closely linked to the high-quality yet affordable services they seek to provide. We, your provider and Prosper Paediatrics, strive to respectfully engage with patients and their parents when providing our administrative, reception, and billing services. We always strive to work with a strong sense of responsibility for patient and family outcomes and the experience of care. All the associated providers value and work to support and foster a culture of commitment to patient care. They have chosen to establish and conduct their practices in association with other providers in a group practice having each engaged Prosper Paediatrics to provide their reception and administrative services and facilities to help them provide their services to the best of their capacity.
We understand that families may feel stressed, frustrated, confused or upset sometimes.
your provider asks that families choose and strive to:
act with respect and with forbearance when they do not understand their policies or procedures;
trust that we are doing the best we can.;
trust that we are experienced in the provision of paediatric health care or the associated administrative care;
trust that we know and comply with the various laws applicable to their practice;
trust that we err on the side of generosity;
trust that we prioritise the well-being of the children who are patients;
trust that we put a high priority on good outcomes and experience of your provider’s care;
master their emotions if they become upset;
exercise good faith and tolerance towards staff regarding any minor and unintended departure from their perfect composure, any mistakes or uncertainty, a perceived clumsy choice of words, any need to refer to a manager or to check on a matter, difficulty with complex matters, tiredness, or when they need to take a deep breath or may sigh when managing their stress levels or collecting their thoughts.
be responsible for working with us to achieve the best outcomes for their child.
Entering into a relationship with your provider means consenting to take responsibility for avoidance of behaviours that will intimidate, harass, upset, frighten, coerce, distress or harm the providers or the Prosper Paediatrics staff or harm the business or reputation of Prosper Paediatrics or any of its associated providers or their sole practices. We ask that parents do not make unreasonable demands on staff as they work to administer your provider’s practice and care for other families. We ask that families accept and understand that their provider manages their time carefully and responsibly in accordance with the standards of their profession and that they rightfully require remuneration for their services. Parents will consent to and undertake to ensure prompt, proper and full payment when invoiced for requested services. Parents will agree to avoid requests for the provision of clinical consulting services outside of structured and agreed appointments within the normal working hours of their provider. Parents will also consent to the prompt, honest and appropriate provision of information required for the conduct of their joint responsibility for their child's care.
We always welcome feedback from families about their experiences of the policies, procedures or particular encounters. Parents or guardians should ensure that any concerns are raised directly with Prosper Paediatrics management rather than publish complaints in social media such as Google or other reviews. Prosper is happy to address, resolve, remedy and learn from complaints where reasonably possible. Where concerns relate specifically to your provider, Prosper’s management will meet with the provider to explain your concerns. Prosper Paediatrics may then assist them in addressing the matter, address the concerns on their behalf or hand the matter over to your Provider to resolve. Prosper Paediatrics does not employ or direct providers practising in association with us.
Your provider aims for continuous improvement in clinical care, and we aim for continuous improvement in the general administrative care of families we provide on behalf of your provider, wherever possible.